Scenario Studio
Build branching
role-plays
Learners decide — and live with the consequence.
An angry customer approaches the service desk…
Chen
“I’ve been trying to return this for two weeks and nobody has helped me.”
A
Listen calmly and apologise for the delay
B
Defend the company and explain the process
C
Ask them to lower their voice
Every choice leads somewhere different — all the way to an outcome.